What should a small business prepare for an IT consultation?
Bring the number of users, devices, and locations; your critical systems and current providers; recent failures; and the outcome you want from the consultation.
Small business IT consultant services from BrightPrompt Consulting: flat $99/month retainer, $129/hour after, covering IT support, AI, and software.
Business consulting is practical guidance that helps a small business assess its needs, set priorities, and plan the next steps. BrightPrompt Consulting LLC provides technology guidance and hands-on support for companies without a full in-house IT team.
IT Support Cost and Hourly Rate
BrightPrompt's $99 monthly retainer fits occasional support and includes up to one hour of work. Additional support or a scoped project is $129 per hour after that included hour, while the one-time $299 Tech Audit fits businesses that first need a technology inventory and prioritized action plan.
| Option | Price | Best fit |
|---|---|---|
| Flat retainer | $99/month (up to 1 included hour) | Occasional support |
| Additional hours | $129/hour | A scoped project or support beyond the included hour |
| One-time Tech Audit | $299 | A technology inventory and prioritized action plan |
IT consulting, IT support, or managed IT: which do you need?
| Service | Purpose | Typical work | Best fit | BrightPrompt availability |
|---|---|---|---|---|
| IT consulting | Assess the current environment and plan the next decision. | Technology assessment, priorities, risk review, and a practical roadmap. | A business that needs clarity before it buys, replaces, or changes technology. | Available as assessment and planning work, including the one-time Tech Audit. |
| IT support | Resolve a defined technology problem or complete scoped work. | Remote troubleshooting, onsite repair, configuration, and implementation. | A business with an identifiable issue, change, or support request. | Remote or onsite work is scoped, with response and availability confirmed per request. |
| Managed IT | Operate and monitor an environment continuously under a managed agreement. | Staffed help desk, live monitoring, preventive maintenance, and contract-defined escalation. | A business that needs continuous coverage across many users, devices, or locations. | BrightPrompt does not advertise a continuously staffed managed help desk or 24/7 live monitoring. |
When BrightPrompt is and is not the right fit
BrightPrompt is a practical fit when you need an assessment, a prioritized technology plan, a defined remote support request, or onsite work whose scope and availability can be confirmed before it begins.
BrightPrompt is not the right fit when your requirement is a continuously staffed managed help desk, guaranteed onsite dispatch, or 24/7 live monitoring.